Lec. 12. Chap. 6  Communication and Conflict Resolution

V. Developing Communication Skills

A.     4 styles of miscommunication in Virginia Satir’s (1988) Peoplemaking:

       1. Placaters: always agreeable;passive;act helpless;no one knows what want or feel

       2. Blamers: act superior;bodies tense,often angry;gesture by pointing;hide feel weak

       3. Computers: don’t show feelings(considered dangerous); tonelessly say things

       4. distractors: frenetic;feel lonely,out of place;avoid talk of relevant feelings;flit

B.     John Gottman’s 5 reactions to conflict: signs divorce risk: contempt, criticism,

stonewalling (resisting a partner’s complaint), belligerence (defiant challenge)

C.     Too much openness?  Studies show linear model(>disclose,>happiness), no curve

D.    Trust:believe reliability/integrity of person;dep on predictable person w/options

E.Need feedback to self-disclosure:silence is neg response;best say is valid; focus on:

       1. “I” statements:eg “I feel”;blaming&accusatory “you” statements make defensive

       2. behavior not person: eg not “you are a slob” but “I would like you to clean. . .”

       3. feedback on observations not inferences/judgments: eg avoid “You don’t care”

       4. avoiding saying person always does objectionable thing: use continuum

       5. feedback sharing ideas or offering altneratives: not giving advice or being told

       6. feedback valuable to recipient:eg express hurt & find out why;don’t express rage

       7. bite-size feedback: not overload/overwhelm since all may not be comprehended

       8. right time/place for feedback: not when can be interrupted

VI. Power, Conflict, and Intimacy

   A.Male dominance:Colossians 3:18-19:Wives, submit yourselves unto your husbands

   B.U.S. law&male dom:some states if wife no follow husband who moves,seen deserter

   C. principle of least interest: Willard Waller (Waller and Hill 1951) coined phrase;

       Partner with the least interest in continuing a relationship has most power in it.

   D.Resource theory of power:share resources increase wife power;no explain hus w/<$

   E. Genuine Intimacy:seems require equality in power rel;caring,respect in happy mar

VII. Intimacy and Conflict:not conflict itself dangerous to intimacy,but manner handled

   A. Basic conflict:challenge fundamental assumptions/rules in relationship;threaten end

VIII. Experiencing and Managing Conflict

A.     Mace’s (1980) Love-Anger Cycle: when couple too close,have conflict;recoil

angry since intimacy disrupted; back off &then move closer again until fight; finally,

each learns what can be revealed about self; compromise closeness

B.Anger Resolution:what’s important is find source&solve;not suppress/express

C. communication strategy happy couples: (1) each summarizes in own words

what other said (2) each affirms (validates) other’s feelings (I understand how you feel),

(3)each clarifies (ask for>info) to understand fully(“explain what you mean)

D. Issues of most conflicts: communication, children, sex, money, personality differences,

how to spend leisure time, in-laws, infidelity, housework