Summary of Qualifications and Skills

Professional Experience
Progressive experience as a department head responsible for administration of interlibrary loan and document delivery service, circulation, reserve, electronic reserves, paperless document delivery and access, reference service, library and bibliographic instruction, collection development, web authorship and maintenance, hiring and training of library and student assistant staff, and active involvement in library service and administrative projects.

Analytical Skills
Analytical by nature. Strong organizational, planning, and detail skills. Good judgement based upon experience and common sense.

Personal Attributes

• Possesses excellent written and oral English communication skills.
  
• Highly self-motivated, energetic, reliable, confident, and committed to the professional research and service environment.
  
• Demonstrated interpersonal, team-building, and team-playing skills.
  
• Strong work ethics reflect dedication and ability to commit time and energy.
  
• Easily adapts to and thrives in a multi-cultural environment.
  
• Honest, reliable, able to meet deadlines and time tables.
  
• Sense of humor alleviates stress and interactions with staff, patrons, work flow, and work responsibilities while building a productive, congenial service and working environment.

Professional Library Experience

Head, Access Services Department
FIU Libraries
2000 to Present
Academic Rank: University Librarian (Full Professor)

Florida International University
Tamiami Trail
Miami, FL 33199

Department Head Responsibilities
Responsible for the university-wide administration of Access Services: Interlibrary Loan, Intercampus Loan, ILLiad management system, electronic document delivery, Circulation, Course and Electronic Reserves, maintenace of the General, Architecture, and Periodicals Collections, one librarian, 14 support staff, and student assistants. Provides leadership in matters regarding customer service, work flow, work analysis, staff training and development, budget maintenance and planning, and patron services. Provides an environment for staff independence within a structural framework of departmental policies, goals, and objectives. Participates as a member of the library management team.

Interlibrary Loan Librarian
1990 to 2000

Green Library, University Park Campus
Florida International University
Tamiami Trail
Miami, FL 33199

Interlibrary Loan Responsibilities
Responsible for comprehensive administration including budget control, information and document delivery access, hiring and training of staff, work flow management and assessment, statistics and reports, public relations, and the application of improvements and innovative changes in service.

Reference Service Responsibilities
Provide reference service to library patrons. Actively participates in departmental service, collection development projects, and electronic and print reference material evaluations. Assist in organizing new library services, workshops, and freshmen orientation seminars.

Library and Bibliograpic Instruction Responsibilities
Participate in the planning, implementation, and teaching of bibliographic and computer instruction for freshmen, students, and faculty. Teach weekly class for freshman instruction classes for the library's web-based OPAC. Provide computer and print instruction for faculty teaching and research graduate assistants.

Distance Library Services Responsibilities
Coordinates the Distance Library Services requests and of university faculty engaged in distance learning education and classes from the library relating to research and information access. Responsible for providing and fostering contacts within the library for university faculty.

Professional Service Responsibilities
Serve on library committees including but not limited to recruitment, program planning, staff development, reference service development and administration, and professional activities.

Evening Reference Librarian, 1989 to 1990

Phillips College
(Institution no longer exists.)
Winston-Salem, NC 27106

Professional Responsibilities
Primary responsibilities included reference and bibliographic research assistance. Provided library tours to freshman students and faculty. Taught bibliographic and research instruction classes to freshman. Performed original cataloging and collection development.

Paraprofessional Library Experience

Senior Library Technical Assistant, 1987 to 1990

The Coy C. Carpenter Library
Bowman Gray School of Medicine,
Wake Forest University
Winston-Salem, NC 27109

Responsibilities
Assigned to the Learning Resources Center, providing computer instruction and audio-visual assistance to medical school faculty and students. Participated in annual library orientation tours. Worked in Circulation, Serials, and Document Delivery departments

Teaching Experience

Adjunct Instructor, Florida International University

Honors College: Freshman Experience Seminar, 2007-Present
College of Undergraduate Studies: Instructor, Freshman Experience Seminar, 1994-1995, 1996-1994

Adjunct Instructor, Miami-Dade Community College, Miami FL

College Prep Department: Introduction to Essay Composition, 1995-2003

Professional Leadership and Participation

Years during which leadership and committee chair roles occured are displayed in bold.

American Library Association

LAMA Budget and Finance Committee, 2008-2010

RUSA/STARS Continuing Education Committee, 2004-2008

RUSA/STARS Membership Committee, 2004-2008

RUSA/STARS Vendor Relations Committee, 2006- (Chair 2008-2009)

RUSA/MOUSS Interlibrary Loan Committee, 1999-2003

RUSA/MOUSS Interlibrary Loan Program Committee, 2003 Pre-Conference Event

RUSA/MOUSS Interlibrary Loan Program Committee, 2004 Conference Program

RUSA/MOUSS Interlibrary Loan Committee -- ALA ILL Form Revision Working Group, 2001-2003

RUSA/MOUSS Interlibrary Loan Discussion Group, 1999-2001 (Chair 2000-2001)

RUSA/MOUSS Interlibrary Loan Program Committee for the 2001 Conference

ALA Local Arrangements Committee: 1993 ALA Annual Conference, Miami Beach FL, 1992-1993

Florida Library Association

Conference Planning and Program Committee: 1997 and 1998 Annual Conferences, 1996-1998
Lending Services Caucus, 1993-1994, 1999-2000
Lending Services Caucus, Vice-Chair 1992-1993
State University System Caucus, 1993-1997

State University Libraries of Florida [SUL]

SUL Distance Learning Library Initiative Committee, 1998-2001
SUL Circulation SubCommittee, 2001-present
SUL Interlibrary Loan SubCommittee, 1996-present (2003-2004)

Southeast Florida Library Information Network (SEFLIN)

Adhoc CD-ROM Selection Committee, 1990
Adhoc SEFLINK-ILL Committee, 1992-1994
ARIEL Task Force, 1992-1996
Energizing Conference 2: Conversations on Library Information Services (14 July 1998):
Interlibrary Loan as a Library Instruction Initiative
Interlibrary Loan Committee, 1990-1992, 1990-present
Interlibrary Loan Task Force RFP Subcommittee Administration, 1999
Interlibrary Loan Training Subcommittee, 1991-1992, 1991-1994
Sunseekers Leadership Institute (a professional development training program), 1999-2000

Florida International University

FIU United Way Steering Committee, 1998-Present
United Way Campaign Co-Ordinator for the Library, 1998-Present
United Way FIU Campaign Webmaster, 1999-Present
University Graduate Council, 1991-1993, 1999-2001 (Chair, 2000-2001)
UTS Service Indicator Committee, 2002-

Green Library

Adhoc Committee, OPAC Display, 1990-1991
Document Delivery Committee, 1991-1992
Focus Committee on Library Services/University Reaccreditation Process, 1991
LibQUAL Survey Task Force (co-chair), 2002-2003; 2005-2006; 2008
Library Ambassador Committee, 1999-2004
Merit and Review Committee, 1998-1999
New Look Library Homepage Committee, 2001
OPAC Keyword Training Committee, 1991
Publicity Committee (co-chair), 2002-
Search & Screen Committee: Evening/Weekend Reference Librarian, 1996-1997
Search & Screen Committee: Evening/Weekend Reference Librarian, 1993
Search & Screen Committee: Interlibrary Loan Librarian for North Miami, 1998
Search & Screen Committee: International Documents Librarian, 2003
Search & Screen Committee: Management Science Librarian, 1991
Search & Screen Committee: Reference Department Head, 1991
Search & Screen Committee: Resource Development Department Head, 2003-
Travel Committee, 1990-1991, 1997-1999, 2007-2008
Web Development Committee, 1990-2000

Other National Participation

Academic Advisory Board, Infotrieve/Ariel, 2003-2007

Conference Production Activities

* Indicates primary role in conference creation, development, and production.

Florida Resource Sharing Conference 2009 * -- "The Patron Takes Control: Moving Resource Sharing into the 21st Century". Note - conference is underdevelopment as a pre-conference of the Florida Library Association's 2009 Annual Conference.

Florida Resource Sharing Conference, 2007 * , Orlando FL.

Florida ILLiad Conference and Workshop, 2006 * , Orlando FL.

Speaking and Presentation Activities

INCOLSA Resource Sharing Conference 2007 (Indiana Cooperative Library Services Authority) -- Keynote Address, "Applying Fourth Generation Management to Customer Services in Libraries", Ball State University, Muncie IN (29 August 2007)

ILLiad International Conference 2007 -- Speaker, "Applying Fourth Generation Management to Customer Services in Libraries", Virginia Beach VA (13 April 2007)

RUSA MOUSS 2003 Interlibrary Loan Pre-Conference Event -- Event Wrapup Roundtable/Discussion Group, 2003 ALA Conference, Toronto CA (20 June 2003)

RLG / ARIEL Users Discussion Group, 2002 ALA Conference, Atlanta GA (16 June 2002): Ariel 3.01 -- An Evaluation and Suggestions for Improvements.

AIC, American Institute of Conservationists Annual Conference, Miami FL (10 June 2002): Library Collections Conservation Discussion Group, "Conservation and Interlibrary Loan as Partners in Library Service".

ALA Conference, New Orleans LA (27 June 1999): Poster Session III-6, Student Assistants as Library Ambassadors: a Specialized Customer Service Training Program.

ALA Conference, Washington DC (29 June 1998): Poster Session V-17,Interlibrary Loan as a Library Instruction Initiative.

Publications

Editorial Activities

Editorial Board Member, "Journal of Access Services".

Peer Reviewed Journal Articles

Report from Buenos Aires: The IFLA 2004 Conference, Journal of Access Services 2(4), 2004: 35-37.

Applying Fourth Generation Management to Access Services: Reinventing Customer Service and Process Management, Journal of Access Services 2(3), 2004: 21-42.

An Interview Forum on Interlibraray Loan / Document Delivery with Lynn Wiley and Tom Delaney, Journal of Access Services 1(3), 2003: 7-23.

Student Assistants as Library Ambassadors: An Academic Library's Public Relations Initiative, Technical Services Quarterly 18(2), 2000: 31-40

A Brief History of Machines in Libraries, Florida Libraries 41(4), May/June 1998: 80-81.

Reviews & Other Publications

Top of the Stacks Library Staff Newsletter (Editor, Winter 1998/99 Issue)

Networks and Resource Sharing in the 21st Century: Re-Engineering the Information Landscape, Journal of Interlibrary Loan, Document Delivery & Information Supply 8(4), 1998: 83-85.

The Impact of Emerging Technologies on Reference Service and Bibliographic Instruction, Journal of Interlibrary Loan, Document Delivery & Information Supply 7(2) 1996: 81-2.

A Guide to the Centers of International Lending, Journal of Interlibrary Loan, Document Delivery & Information Supply 7(1) 1996: 115-6.

RLibrary/Cards, Special Libraries 81(2) 1990: 172-3.

No-Fault Driving in WordPerfect, PC World 8(1) 1990: 210.

Certifications

Human Participants Protection Education for Research Teams, National Institute of Health - 7 January 2008

Consultating Activities

Customer Services Work Shop -- "Fourth Generation Training Seminar" -- University of Miami - Behavioral Health, Coral Gables FL (September - December, 2007)

Continuing Education & Professional Development

Staff Training

Service Counter Training Workshop for Student Assistants (1998-present)

Continuing Education

Fourth Generation Management, 2002

Interlibrary Loan Update (for library staff and university faculty)

Web Pages

For a listing of web pages, please go to Douglas Hasty's homepage.

Education

Masters of Library Science
Department of Library and Information Studies
School of Education
University of North Carolina at Greensboro
Greensboro, NC 27410

B.A., History
Guilford College
Greensboro, NC 27410