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The Student Affairs Technology Center is equipped to perform a limited amount of maintenance on computers. Included in our capabilities are:

a. Certain diagnostic tests
b. Memory upgrades
c. Hard disk replacement
d. Installation of external CD/DVD drives

Most other maintenance tasks will need to be referred to the FIU Computer Maintenance Dept at 305-348-6900 (Ext 76900). The FIU Computer Maintenance Dept charges a minimum fee of thirty-five dollars for service. This is the diagnostic fee, and is applied to offset final charges.

The following is the schedule of charges:

Diagnostic fee : $35.00 - will be applied to final cost
First hour : 60.00
Additional time: charged by the hour
Parts : charged separately

Items sent off-campus are charged at the rate established by the external vendor.

Remember that most Dell computers carry a three-year or four-year warranty. The FIU Maintenance Dept will perform warranty service on Dell's behalf if the incident occurs within the warranty period. In many cases, however, a telephone call to Dell at 800-274-7799, will initiate the action required to have a replacement part shipped to your office. SATC will install most replacement parts. You may be able to initiate a service call to the FIU Maintenance Dept by calling Extension 72284.