PSYCHOLOGY OF HUMAN COMMUNICATION--LAB

PSY 4932L, Sections 1 and 2

Fall, 2002

Professor
Dr. Montgomery                               Office Hours: Fridays, 7:30-9:30 am
DM 288                                           Other hours by appointment
Phone: (305) 348-6679
Fax: (304) 348-3879

Teaching Assistant: Lisa Waid

Course Description
This course covers the application of psychological theory and research in the area of human communication. Prerequisites: STA 3111, PSY 3213. Specifically, the course focuses on the application of communication skills used in helping settings such as personnel interviews, peer counseling, and mental health or educational support.

Course Objectives
I.     Research Techniques
Students will participate in lab experiences designed to enhance student’s understanding of observational research strategies, including:
      • purposes of observational strategies
      • identify six research methods that use observational strategies
      • conceptualizing and defining a focus for study
      • drawing inferences
      • anecdotal observations and case notes
      • critiquing your own observational work
      • calculating inter-rater reliability
      • using rating scales

II.     Skills Training
Students will participate in readings, discussions, in-lab exercises and outside experiences that focus on communication skills in helping settings, specifically, attending and listening, restatement, open questions, reflection of feelings, challenge, self-disclosure, immediacy, giving information, and direct guidance.
          As a result of these experiences, students will be able to:
      • increase their awareness of the ethical issues that pertain to the use of these skills in
         helping settings,

      • demonstrate the use of each of these communication skills,
      • critically evaluate their strengths and weaknesses in the use of these skills,
      • demonstrate increasing awareness of what role, if any, the communication skills can play in          their personal approach to helping.

III.     Application of Knowledge and Skills
Students will focus on how both observational research strategies and communication skills can be integrated into a Three-Stage Model of Helping.
         As a result of these experiences, students will be able to:
      • use observational research and communication skills to facilitate exploration, insight, and         action in simulation exercises in the classroom laboratory, and
      • use observational research and communication skills to facilitate exploration, insight, or action          in community helping settings.

Readings

Hill, C. E., & O’Brien, K . M. (1999). Helping skills: Facilitating Exploration, Insight, and
       Action
. Washington, D. C.: American Psychological Association.

Westra, M. (l996). Active Communication. Pacific Grove, CA: Brooks Cole.

Handout Packet available at University Copy Center in Graham Center

Evaluation Procedures and Grading Policy

Class Participation. This is a "learn by doing" lab. Therefore, if you are here for every lab meeting, you have a Class Participation Grade of 100. I assume that you will come prepared to contribute to the class discussions and exercises in a way that is cooperative, respectful, and facilitative of your own and others' learning. (However, if I experience problems with you in this area, I will confront you, and you may lose participation points if the problems are not resolved.)

For each absence after the first day of class, regardless of cause, this grade drops 6 points. Thus, it is possible to miss 1 lab and still have an "A" participation grade. If you come late or leave early, I will deduct participation points proportionally.

Community Participation. Participating as a volunteer in a community setting will allow you to observe and practice helping communication in a natural setting. For this portion of class credit, you must arrange to participate as a helper in an out-of-class setting for at least 15 hours, on at least 5 different occasions, at a setting of your choice. For ideas, see the "Volunteers" section of the Miami Herald; examples include AARP Resource Center, Big Brothers Big Sisters, school mentor programs, etc. You will document this participation on the form attached. You will also record your observations of the communication features of each hour (based on the concepts we have covered in the lecture and lab classes) in your Lab Notebook. If you document the required 15 hours appropriately, you have a Community Participation Grade of 100.

Lab Notebook. You will make quicker progress in learning helping skills if you have chance to reflect on what you are observing an experiencing. Therefore, I ask you to keep a Lab Notebook (use a 3-ring binder) and bring it every week to class. Some weeks you will use it to do assigned exercises. Other weeks I will ask you to simply reflect upon your experiences and record your thoughts. Everything in the Lab Notebook except the class notes and exercises specifically mentioned must be typed. Label each page or exercise with your name, the date, and exercise title in the in the upper right- hand corner, like this:

Jenna Smith
September 1, 2002
Theoretical Assumptions

You will also need a section in the Lab Notebook for your class and lab notes, and for your 1-page observations of each of your community participation hours. (Need ideas for what to talk about? See Appendix F in Hill & O’Brien text.) Thus, your Lab Notebook will have four sections: Class & Lab Notes, Lab Assignments, and Community Participation Observations.

We will grade the Lab Notebook at least two or three times during the semester, so stay up-to-date! The grades will be averaged. If you have everything, completed thoroughly, thoughtfully, and clearly, you have a Journal Grade of 100. I will count off for disorganized, unclear, or missing entries. (Minimal work = minimal points.)

Quizzes. There will be 3 lab quizzes. They will cover the assigned readings and class notes. The three grades will be averaged for your Quiz Grade.

Calculating your Lab Grade. Your overall Class Participation Grade, Community Participation Grade, Lab Notebook Grade, and Quiz Grade will be averaged and final letter grades assigned according to the following scale:

GRADING SCALE:

A = 93–100

A- = 90-92

B+ = 87-89

B = 83-86

B- = 82-80

C+ = 77-79

C = 73-76

C- = 70-72

D+ = 67-69

D = 63-66

D- = 60-62

F = 59 and below

   

Additional Policies: This class uses the buddy system. If you miss a class or portions of a class, YOU are responsible for getting notes, handouts, announcements, etc., from another class member ("buddy").

Concerning incompletes, as per University policy a grade of incomplete will only be given in the case of definite extenuating circumstances (e.g., serious illness, death in the family, etc.). You will be asked to provide proof (e.g., doctor's note).

Any student may request to be excused from class to observe a religious holy day according to the University’s policy. Please let me know as soon as possible if you will need to be absent for this reason so we can make special arrangements.

Class Schedule
Lab Date Topic Exercises Assigned
Lab 1 Aug. 30 Introduction; Helping Styles Helping Styles Questionnaire
Lab 2 Sept. 6 Preparation for Helping Non-verbal Behavior Theoretical Assumptions Essay; Observe: Non-verbal Behavior
Lab3 Sept. 13 Questions; Restatement Observe: Questions & Effects (TV); Observe: My Own Questioning Style
Lab 4 Sept. 20 Reflecting Emotions; Observational Strategies; Lab Quiz 1 (WESTRA) In-Lab Notes (Tracking emotions); Anecdotal Observation
Lab 5 Sept. 27 Therapy Demonstration In-Lab Notes on Demonstration; Essay: Reaction to Demonstration
Lab 6 Oct. 4 Event Coding of Communication Skills Observation: Helping Skills Record I
Lab 7 Oct. 11 Challenge Essay: Feelings about Challenge; Anecdotal Observation: Confrontation
Lab 8 Oct. 18 Self-Disclosure; Drawing Inferences;
Lab Quiz 2 (WESTRA)
Observation: Three Instances of Self-Disclosure; Circle Graph: Analysis of Breadth and Depth of Self-Disclosure in a Personal Relationship; Johari Window Analysis
Lab 9 Oct. 25 Speaking for Self in Everday Relationships I-Statements Practice Worksheet; Observation: 3 I-Statements (with reactions; inferences)
Lab 10 Nov. 1 Therapy Demonstration In-Lab Notes on Demonstration; Essay: Reaction to Demonstration
Lab 11 Nov. 8 Skills Practice; Inter-rater Reliability Observation: Helping Skills Record II; Calculating Inter-rater Reliability
Lab 12 Nov. 15 Categorization Codes; Taping Classifying Helper Responses; Observe Tape: Helping Skills Record III
Lab 13 Nov. 22 Taping;
Lab Quiz 3 (WESTRA, etc.)
Reflections on Personal Growth Essay; Observe Tape: Helping Skills Record III
N/A Dec. 6 Turn in Notebook to DM 268; Community Expereince Log Form (completed and signed) with Observations for Community Experience Hours (15 Observations) Complete Lab Notebook Due; Community Participation Due