What do you do?
When do you ask for help?
Where do you go for help?
How, in a University of over 40,000 students, 4,100 employees, and over 1,000 departments, offices, programs, and centers, do you know where to find answers to your questions?
When you're feeling you have no place to turn, it's good to know you have a place to go.
What is the University Ombudsman?
The University Ombudsman provides a forum for students to address and resolve student issues with faculty, staff, departments, or programs. The goal of the Ombudsman is to resolve student concerns and provide recommendations for the enhancement of procedures and policies to prevent future student problems.
How can the Ombudsman help?
The University Ombudsman can be a first resource when a student doesn't know where to get information for a particular situation; or as a last resort, when normal channels of communication have failed to bring resolution to a difficulty.
The Ombudsman acts as an impartial and confidential forum to help students who have encountered problems or conflicts within the University, particularly problems not being adequately addressed through normal channels, or which processes and procedures seem incapable of, or are causing an inordinate delay in resolving. The Ombudsman may resolve problems through various methods, including investigation, mediation, or making referrals to the appropriate University department for review. The Ombudsman should be utilized in situations where all areas of appeal have been exhausted or proven unsuccessful.
The Ombudsman Office maintains a high level of...
Confidentiality. All communications are kept confidential and will not be pursued without the student's authorization and consent.
Impartiality. The Ombudsman does not take sides, and functions in a neutral role, independent of usual administrative authorities or other University structures.
The Ombudsman services include:
The Ombudsman can assist in any matter which a student believes needs attention. These include, but are not limited to:
|In Person:||Graham University Center 219|
Biscayne Bay Campus students may also contact Greg Olson at 305-919-5547 or Gregory.Olson@fiu.edu
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